What I really like abt utex (among other things) is that they try to be as informative as possible. You dont see them being all mysterious, there is a faq sections anda support button with some more information there on prices and all the other vital processes. What I enjoy the most is Telegram channel because what they do is seamless I observe their posts among other updates in the morning and sometimes they give our very useful information, it’s like 35k people in there really.
